Customer Service
Shipping
I ship domestically using UPS, FedEx, or your choice of carrier. You
will be charged the actual cost to ship, including a box and insurance.
Unfortunately, the current
situation for international shipping is bleak -- it looks like the shipping
costs to ship out of North America are prohibitive (shipping would be a
significant fraction of the total price of one of my guitars).
If you buy a guitar and you don't like the feel or sound of it,
you have 48 hours after you receive it to contact me about returning it.
If you decide to return a guitar,
you will have to return it promptly and to pay shipping costs both ways.
The guitar must come back to me in the same shape it left
(I have no margins built into my prices to cover
such losses). If the guitar is promptly returned in the same shape it was
shipped, I will refund your payment (less the non-refundable deposit on
custom guitars) in full.
If the guitar has faulty construction that surfaces in the first year,
return the guitar and I will repair it. If you break it on your own, and want
it repaired, I will do that for a reasonable fee.
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